STACKPH BPO
With over 60 years combined RPO and BPO Operations experience, the team at STACKPH have deep domain expertise to ensure smooth operations and deliver high value.
WHY CHOOSE US
STACKPH BPO OFFERS A ROBUST BUSINESS SOLUTION THAT DELIVERS EFFICIENT SERVICES BY ADEPTLY MANAGING DIVERSE CUSTOMER SERVICE CAMPAIGNS ON BEHALF OF OUR VALUED CLIENTS.
Spearheaded by industry veteran and diverse management team.
Offering professional inbound, outbound and back office support for local and international business.
Providing modern business solutions for micro and large business
WHAT WE OFFER
LARGE BUSINESS
MICRO BUSINESS
MULTI-LINGUAL OFFSHORE CONTACT CENTER SERVICE PROVIDER
For businesses requiring a substantial number of agent, We can allocate and entire office space, ensuring stringent security measures to safeguard any confidential business information. This dedicated setting not only accommodates a larger workforce but also prioritizes the highest standards of security to protect sensitive business data.
Our BPO services are tailored to meet the requirements of small business, offering sufficient office space to accommodate 2-5 seats for agents involved in handling diverse campaigns. Our commitment extends beyond provision, ensuring a seamless and productive environment for your business operation.
With more than 20 years of experience offering professional Inbound/Outbound/Backoffice support with a pool of ready to deploy workforce from agents to executive level to potential partners all over the world that can help start ups to macro business optimize their growth and performance offering modern business solutions and providing quicker access to professionals and skilled candidates using shorter and cost efficient process.
OWN RECRUITMENT SERVICES
DEDICATED MARKETING TEAM
We specialized in delivering a tailor-made pool of talented individuals to meet the unique requirements of your customer service campaigns. As a trusted supplier of candidates to leading BPO companies in the Philippines, we assure you of our confidence in delivering top notch agents for any campaign within you business. Because we are a staffing company and that is the key differentiator that separates us from other outsourcing companies. Unlike all other BPO companies, they have internal recruiters but still NEED US to support their hiring requirements.
At the core of our BPO Services success lies a highly dedicated Marketing team that consistently aids and enhances the marketing endeavors associated with every customer services campaign your business undertakes. Our comprehensive range of marketing initiatives extends beyond the creation of impactful Video Training Materials, employee engagement programs and any other deliverables demanded by our esteemed clients. These efforts ensure a smooth transition for both agents and the overall campaign, leading to seamless operations and optimal result.
MEET OUR TEAM
NOT JUST A TEAM BUT A BIG FAMILY
Gerald Valeros
President and CEO
Neil Patrick Valeros
Chief Financial Officer
Joseph Lacanlale
Service Delivery Leader
Paul Lambio
Chief Technical Officer
Oswald Osorio
IT Manager
Rodney Mendoza
VP for Quality and Compliance
WHY OUTSOURCE TO US?
Extensive Collections and Operations Experience
With over 60 years combined Collections and BPO Operations experience, the team at STACKPH have deep domain expertise to ensure smooth operations and deliver high value.
Hiring Right in a Timely Manner
With recruitment as one of the company’s core competencies, you can be assured that your account has the right talent with the right skill set, especially in the frontlines
People, Process and Client-Centric
STACKPH understands that success is based on having the right people on board the team, ensuring processes are constantly reviewed, monitored and running at the highest levels possible, and keeping open lines of communication with the client at all times
Do you have the financial capacity to sustain the business?
With the collective years of business experience, a resounding yes, we can support the business with our financial control and discipline. Our group have employed internal and external financial audits to maintain transparencies.
Do you have proven winning track record in managing your own business?
YES, as a matter of fact, we have several businesses that are doing well in terms of client relationships, output delivery, and income generation. To name a few, we are in the Logistics / Trucking Industry, Motorcycle Sales and Services, Beauty Products Manufacturing and Distribution.
Our group have also been entrusted with sales and collections outsourced services by major Philippine banks since 2020 and have been rapidly growing and expanding in terms of workforce and the services we provide them, to mention we have been acquiring new clients based on referrals brought about by the performance delivery.
Is your pricing fair and flexible?
Our organization mainly considers the growth of our clients along with ours, making sure we priced it reasonably to justify the cost from the back-end to front-end delivery, transparent enough to see the growth of our business partner.
How many can you fit into your current location / site?
We are operating on 3 floors for our office in Taytay, Rizal which can accommodate 500 FTEs.
How fast can you grow / add people?
We take pride in our core operations as a staffing company, adding the right resources would be easy for our group.
It should take us a 5-10 days to source, recruit and onboard additional heads who are right-fit for collections operations.
Are you able to operate through acts of nature?
Yes, we can without fail. Our 2 locations – Taytay, Rizal and Plaridel, Bulacan are part of our BCP.
Both locations are business areas, not flood-prone, strong and stable internet service and electricity.
How about on man-initiated disturbances?
Transport-strike – we are able to provide shuttle service for all employees as we maintain a 5km. Radius from the office people-staff selection.
Fire and other challenges – having a strong working relationship with local government units, we are confident with the proper and quick response to deploy counter measures.
Can you operate through pandemic?
Yes, and we speak from experience. Our businesses have survived and thrived through pandemic. In fact, our collections agency was founded July 2020, mid of the pandemic. We employed appropriate measures to ensure the safety of all our staff and optimum delivery for our clients’ requirements.
How confident are you that you can deliver the outsourced operations?
100% confident because of our collective experience in managing and operating BPO operations.
We have done collections for GE Money Bank, Barclays – Cards US, CITI Cards both on 1st party collections and 3rd party collections.
Fully confident of our Service Delivery Leader, who have spent more than 2 decades in Collections.
As of this writing, we are operating on 2 sites (for BCP purposes) one in Taytay Rizal and the other is in Plaridel, Bulacan.
We are operating the following LOBs – CS for Financial Project and Cards Services (US), Financial Project 2 – Settlement and Claims (US), Medical Billing (US) – non-voice and voice verticals.
OUR CLIENTS AND PARTNERS
